Version: 2.0
Last Updated: 25th November 2025
By signing up for or using the Kiki service, including through our website or mobile applications (available via the Apple App Store and Google Play Store), you agree to be bound by these Terms and Conditions (“Terms”). These Terms form a legally binding agreement between you and Wren Games Ltd. They govern your access to and use of the Service and incorporate our Privacy Policy by reference.
If you do not agree to these terms, you must not install, access, or use the Service.
1. Definitions
“Service” means the Kiki software platform provided by Wren Games Ltd, including the website (https://getkiki.app), mobile applications, and any related tools, features, and content.
“User”, “you” means an eligible individual (as defined in Section 2) who registers for and/or accesses the Service, whether as a primary account holder or invited participant.
“Company”, “we”, “us”, “our” means Wren Games Ltd, a company registered in England and Wales with company number 11273508.
“Primary Account Holder” means the first individual who creates a Kiki Family account, is responsible for subscription management, and is the only user authorised to delete the Family account.
“Invited User” means any adult (18+) who is invited to join a Family. Invited Users may have permission to invite additional members but are not responsible for subscription management and cannot view subscription costs or billing information.
“Family” means a group of users linked under a shared account structure for the purpose of managing family-related scheduling, activities and communication.
“Subscription” means a paid plan offered by us that provides access to enhanced or premium features of the Service, whether billed monthly or annually.
“Free Trial” means a limited period during which certain premium features are available at no cost, subject to the conditions stated in these Terms.
“Content” means any data, information, calendar entries, emails, documents, images, or other materials submitted to, accessed through, or generated by the Service.
“Internal Development” means internal and collaborative research, testing, quality assurance, AI model training and fine-tuning, data pipeline development and product development.
“Active Account” means an account that has been accessed or used within the last 6 months.
“Inactive Account” means an account that has not been accessed or used for 6 consecutive months.
“Passive Account” means an account that has not been accessed or used for 6 consecutive months but still has active email and/or calendar syncing permissions enabled, and is part of a Family where at least one other member has accessed their account within the last 30 days.
“Material Breach” means a serious violation of these Terms including but not limited to: (a) use of the Service for illegal purposes; (b) attempting to gain unauthorised access to our systems; (c) distributing malicious content; (d) repeated violations after warning; (e) actions that pose a security or safety risk to other users or the Service; or (f) use of the Service in a way that competes with or attempts to replicate our offerings.
“Privacy Policy” means our separate policy document explaining how personal data is collected, used, and protected, available at https://getkiki.app/privacy.
“Terms” means these Terms and Conditions, as updated from time to time in accordance with Section 14.
2. Eligibility
You must be at least 18 years old to create a Kiki account and be primarily resident in the UK. “Primarily resident” means that the UK is your main place of residence, though you may access the Service temporarily while travelling abroad.
Initially, the Service is only available through the UK App Store and Google Play Store. We may expand to other regions in future.
By creating an account, you confirm that you meet these requirements and are legally permitted to enter into a binding contract.
3. Description of service
Kiki provides a digital organisation platform for families, enabling users to connect their email and calendar accounts to extract, manage, and schedule family-related events and information. We offer both free and paid subscription tiers, with features detailed in-app and on our website.
The Service relies on third-party APIs (such as email and calendar providers) to function. We store sanitised copies of emails and attachments in our database to provide the Service. However, we have no control over these third-party services and are not liable for their performance, availability, security or any data breaches or issues that occur within those third-party systems.
4. Account registration and family account management
To access the Service, you must create an account and accept these Terms and our Privacy Policy. During onboarding, you will be asked to provide consent for Kiki to access specified email and calendar accounts. You can revoke access at any time through your account settings. You are responsible for maintaining the confidentiality of your login credentials.
Children’s data
By using the Service on behalf of your child or other dependents of any age, you confirm that you are their parent, carer or legal guardian and have the authority to provide personal information about them. You agree that any data you input or authorise us to access in relation to your child(ren) is provided with your informed consent and solely for the purpose of using the Service as intended.
Children may create their own accounts when they reach 18 years of age, subject to meeting all eligibility requirements in Section 2.
As a parent or guardian, you may remove your child’s information from the Service at any time through your account settings. If the Family account remains active, we will retain children’s data in accordance with Section 17 (Data Retention). If you wish to delete specific information about your child, you can do so through the Service or by contacting us.
Family account administration
The Primary Account Holder is responsible for subscription management and has the authority to remove Invited Users or delete the Family account.
If the Primary Account Holder deletes their account, administrative rights will automatically transfer to the adult user who has been a member of the Family for the longest period.
In exceptional circumstances (such as death or incapacity of the Primary Account Holder), family members may contact us at privacy@getkiki.app to request administrative transfer. We will require appropriate verification before processing such requests.
In cases of family separation or dispute, the Primary Account Holder retains the right to remove other users from the Family. We do not mediate family disputes regarding account access.
Accounts are personal to the individual registering and may not be sold, shared, or transferred to others.
5. Data permissions and sensitive information
By using Kiki, you acknowledge that:
- Each user is responsible for managing the data access permissions associated with their own linked apps and accounts (such as email and calendar integrations). By granting access to these services, you understand and agree that the shared data will be visible to all members of the Family group.
- The Service does not currently offer granular permissions to hide specific calendar events or emails from other family members. You are responsible for what information you choose to share through the Service.
- Information you provide or authorise us to access (e.g. emails, calendar events) may incidentally contain sensitive data, including health-related information (e.g. medical appointments).
- You authorise us to process such data solely for the purpose of delivering the Service.
- We do not request or require you to submit health or other special category data.
We may also request optional special category data (e.g. ethnicity, disability status) for equality, diversity and inclusion (EDI) monitoring purposes. Submission of this data is entirely voluntary, and will only be processed with your explicit consent. It will be anonymised wherever possible and used solely for internal monitoring and reporting.
You can delete individual entries or revoke authorisation at any time.
6. Use of anonymised data
You grant us permission to use anonymised and aggregated data derived from your use of the Service for internal research, testing, quality assurance, training AI models and product development (“Internal Development”).
We will not use personalised user content (such as individual emails, messages, or calendar entries specific to your family) for Internal Development. However, we may use non-personalised content (such as newsletters, announcements, or other communications sent to multiple families) for this purpose.
Before any data is used for Internal Development or shared with third parties, we remove all personally identifying information including email metadata, names and any personalised greetings or references. We may share high-level anonymised insights (e.g. activity trends) with third parties, but no personal or identifying information will be disclosed.
Users cannot currently opt out of anonymised data usage. However, you can revoke calendar and email authorisation at any time through your account settings.
7. Subscriptions and billing
If you choose a paid subscription, you agree to the pricing and billing terms presented to you at the time of purchase. All prices include VAT where applicable, and we are VAT registered.
Subscriptions will renew automatically at the end of the billing period unless cancelled. You may cancel at any time, and access will remain available until the end of the current billing period.
Payment through app stores
Subscriptions purchased through the Apple App Store or Google Play Store are managed by the respective app store. Invited Users cannot view subscription costs or billing information, as this is handled exclusively through the app store account of the Primary Account Holder.
If payment fails for any reason, the subscription will not be renewed and your account will be converted to a free account with limited features. Invited Users will not receive notifications about subscription cancellations or payment failures.
8. Acceptable use
You are responsible for your conduct and any content you submit through the Services. You agree not to use the Services for unlawful purposes and not to:
- Interfere with or disrupt the Service;
- Attempt to gain unauthorised access to systems;
- Use the Service to distribute malicious or unlawful content;
- Falsify or manipulate the Service to misuse its intended purpose (e.g. attempting to bypass limitations or automate access in unintended ways);
- Use the Service in a manner that competes with, replicates, or reverse-engineers our offerings;
- Access or use the Service to monitor its availability, performance, or functionality for benchmarking or other competitive purposes;
- Register or access the Service as a representative of a competitor or for the purpose of competitive analysis or research;
- Use the Service for the purpose of defamation, reputational harm, or any activity intended to criticise, disparage, or harm Kiki, Wren Games Ltd, or its users;
- Violate the rights of others.
9. Cancellation, termination and right to withdraw
You may stop using Kiki at any time. If you wish to cancel a subscription:
App Store purchases (Apple App Store or Google Play) must be cancelled via your app store account settings. Refunds are subject to the respective store’s refund policies, and we are unable to process these directly.
Right to withdraw
If you purchase a subscription directly from us, you have the right to withdraw within 14 days of purchase without giving a reason. If you begin using the paid features of the Service during this period, you may be charged a proportionate amount calculated on a pro-rata basis for each full or part day used during the paid subscription period. This charge does not apply to any free trial period used before the paid subscription commenced.
Suspension and termination by us
We may suspend or terminate your account if you breach these Terms or use the Service in a way that could harm us, other users, or the integrity of the platform. Where practicable, we will provide notice unless immediate action is required for legal, safety or security reasons.
If we suspect a violation, we may temporarily suspend your account immediately to allow for investigation. Where practicable, we will notify you of the suspension and the reason for it.
If the issue is considered a Material Breach (as defined in Section 1), we will provide 14 days’ written notice of permanent termination.
During this period:
- Your account will remain suspended.
- You may appeal the decision by contacting privacy@getkiki.app within the 14-day period.
- If no appeal is received, the account and associated data will be permanently deleted in accordance with our Data Retention policy (Section 17).
Appeal process
If an appeal is submitted within the 14-day period, your account will remain suspended while the appeal is under review. Appeals are reviewed by our senior management team.
When submitting an appeal, you should:
- Clearly explain why you believe the suspension or termination was made in error
- Provide any relevant evidence or context
- Specify what actions you have taken or will take to prevent future violations
We will respond to your appeal within 30 working days of receipt. Our decision will be communicated to you via email and will include:
- Whether the appeal is successful or unsuccessful
- The reasoning behind our decision
- If successful, the date when access will be restored
- If unsuccessful, confirmation that the account and data will be permanently deleted immediately following the decision
Our decision on appeals is final.
10. Intellectual property
All intellectual property rights in the Service and content provided by us remain the property of Wren Games Ltd or our licensors. You may not reproduce, modify, or distribute any part of the Service without our prior written consent.
11. Liability
To the maximum extent permitted by law, we provide the Service “as is” and disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or free from harmful components.
If we are found liable to you for any reason, our total liability (whether in contract, tort, or otherwise) shall not exceed twelve times (12x) the monthly subscription fee of our most expensive paid service tier at the time the liability arose.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under law.
12. Consumer rights
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, including your right to receive digital content and services that are of satisfactory quality, fit for purpose, and as described. If our digital services are faulty, you have the right to a repair or replacement, and if this is not possible or does not fix the problem, you may be entitled to a price reduction or refund. You also have the right to compensation if our faulty digital content or services damage your device or other digital content. These consumer rights are in addition to any other rights or remedies you may have.
If a dispute arises between you and us that cannot be resolved through our internal complaint process, you may be entitled to use an alternative dispute resolution (ADR) service. We are not currently registered with an ADR provider but are committed to resolving complaints fairly. You can find more information about certified ADR providers at www.tradingstandards.uk.
13. Limitations of the service
The Service is provided for general organisational support and informational purposes only. It does not offer professional, medical, educational or legal advice, and should not be relied upon as such. You should obtain professional or specialist advice before acting on any information from the Service.
The Service is designed for and supported within the UK. Temporary access from other countries (e.g. while travelling) is permitted, but availability and performance may vary.
We do our best to ensure information provided through the Service is accurate and complete, but we do not guarantee that all information is error-free, complete, or up to date. We accept no liability for any loss or decision made based on reliance on this information.
You are responsible for ensuring the Service meets your specific needs, and we recommend regularly backing up important content. We are not liable for data loss or any consequences arising from reliance on the Service without appropriate backups.
The Service relies on third-party systems (e.g. calendar/email platforms, AI/cloud providers), which we do not control. We are not responsible for their performance, availability, reliability, or any security breaches, data loss, or service interruptions that occur within those third-party systems. If a third-party provider revokes our API access, the Service may be significantly impacted or cease to function.
Access may be temporarily suspended for planned maintenance, technical issues, or in response to legal, regulatory, or security concerns. While we aim to provide notice where possible, we do not guarantee uninterrupted access and are not liable for resulting interruptions or delays. If such delays are substantial, you may cancel your subscription and request a refund for any unused paid Services by contacting us at privacy@getkiki.app.
14. Changes to these terms
We may update these Terms from time to time. We will notify you of any material changes via email or through the Service. Continued use of the Service after such changes constitutes your acceptance of the revised Terms.
15. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Free trials and automatic renewals
We may offer a free trial of certain paid features for a limited time. The duration and features of the trial will be clearly stated at the time of sign-up.
Each free trial is limited to new users only, i.e. each primary account holder is entitled to one free trial only. Creating a new family or using a different email address will not entitle the same individual to additional free trials. However, users who have previously received a free trial as a primary account holder may still be invited to join another family that is on a free trial, provided they are not the primary account holder of that new family.
Unless you cancel before the end of the trial period, your subscription will automatically convert to a paid monthly plan, and the applicable fee will be charged using your chosen payment method. We will notify you in advance before your free trial ends.
You can cancel at any time. If you cancel during the free trial, no charges will be made. After cancellation, access to premium features will continue until the end of the trial period.
17. Data retention
We retain your personal data for as long as your account remains active or as needed to provide you with the Service.
Active Accounts: If your Family account is active (accessed or used within the last 6 months), we will retain your data unless you specifically delete it or delete your account.
Passive Accounts: If your Family account is passive (not accessed for 6 consecutive months while still syncing data in an active Family), we will retain your data unless you specifically delete it or delete your account.
Inactive Accounts: If your account becomes inactive (no access or use for 6 consecutive months), we may schedule it for deletion. We will attempt to notify you via email before deleting an inactive account.
Account Deletion: If you delete your account or we terminate it in accordance with Section 9, some data will be deleted immediately while other data will be removed through scheduled deletion tasks. We guarantee that all personal data will be permanently deleted within 90 days of account deletion, with most data removed significantly sooner. The initial 14-day period allows you to request account restoration if deletion was made in error.
You can request information about what data we hold and request deletion at any time by contacting privacy@getkiki.app.
18. Data portability
You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another service provider where technically feasible.
To request a copy of your data for portability purposes, please contact us at privacy@getkiki.app. We will provide your data in CSV or JSON format within 30 days of your request.
Data portability includes:
- Family calendar events you have created
- Feed information and event cards assigned to your family
- Non-invited family members profile information
- Any content you have directly uploaded to the Service
Please note that data portability does not include:
- Data copied or ingested from third-party services (e.g. emails, calendar entries from email providers or calendar platforms), as the primary source of this data exists outside our system
- Anonymised or aggregated data that cannot be attributed to you
- Data that would compromise the privacy of other Family members
- System-generated analytics or derived insights
19. Service discontinuation
If we decide to discontinue the Service permanently, we will provide at least 8 weeks’ notice via email to all active and passive users. During this notice period:
- You will continue to have access to the Service and your data
- Any unused portion of prepaid subscriptions will be refunded on a pro-rata basis
- We will provide clear instructions on how to retrieve your data before the Service closes
In the event of an emergency discontinuation (such as due to legal requirements, catastrophic technical failure, or insolvency), we will make best efforts to provide as much notice as possible and facilitate data export, but cannot guarantee the full 8-week notice period.
20. Force majeure
We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events, circumstances, or causes beyond our reasonable control (“Force Majeure Event”). Force Majeure Events include but are not limited to:
- Acts of God, including severe weather, floods, earthquakes, or other natural disasters
- War, terrorism, riots, or civil unrest
- Government actions, including changes in law or regulation
- Cyber attacks, denial of service attacks, or viruses not caused by our negligence
- Failure of third-party services, infrastructure, or utilities (including internet service providers, cloud hosting services, and API providers)
- Pandemics or epidemics
- Labour disputes or strikes
If a Force Majeure Event occurs:
- We will make reasonable efforts to notify you as soon as practicable
- Our obligations under these Terms will be suspended for the duration of the Force Majeure Event
- We will use reasonable efforts to mitigate the effects and resume normal service as soon as possible
- If the Force Majeure Event continues for more than 30 consecutive days, we will automatically pause all subscriptions until service resumes. During this pause period: (1) Monthly subscribers will not be charged during the pause period; (2) Annual subscribers will have their subscription period extended to compensate for the disruption; (3) Either party may terminate the agreement immediately by giving written notice.
21. Privacy
Our collection and use of personal data are governed by our Privacy Policy, which complies with applicable data protection laws including the UK General Data Protection Regulation (UK GDPR). By using our Services, you consent to the processing of your data as described therein.
22. Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
23. Contact
We design our service with accessibility considerations in mind. If you experience difficulties accessing our service due to a disability, please contact us and we will assess whether reasonable adjustments can be made to improve accessibility, in line with our development roadmap and resource constraints.
If you have any questions, requests, or complaints, please contact us at hello@getkiki.app.
By signing up to the Service, you confirm that you have read, understood and agreed to these Terms.